Return and Refund Policy
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products can only be returned 1-2 days after delivery. For example perishable goods such as flowers, cosmetics, CBD seeds. We ask you to carefully check the conformity of the product upon receipt. Our deliverers take a picture of each product delivered in the event of a dispute, we can use it to check the condition of the products delivered.
Legally we are under no obligation to resume. Indeed, the perishable nature of certain products is an exception to the right of withdrawal. But as part of our money-back guarantee, we can do them in certain cases as long as a request is made by e-mail to info@dr-kush.be.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
*Any item with packaging unpack
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Shipping charges are non-refundable, if you receive a refund, shipping charges will be deducted from it.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at info@dr-kush.be.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to info@dr-kush.be and send us your article to: Chaussée de Wavre 1715, 1160 Auderghem.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by post or e-mail.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Dispatch
To return a product, you must send it by post to: Chaussée de Wavre 1715, 1160 Auderghem.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.