Delivery
Order Processing
During the week, any order placed before 2 p.m. is shipped the same day.
Our orders are processed Monday through Friday. No shipments are made on Saturdays or Sundays. Weekend orders are shipped on Mondays.
Delivery times
Deliveries are handled by PostNL/Bpost/Dpd and GLS for individuals, and by DHL for businesses.
We are committed to delivery within 24-72 business hours of your order being shipped.
Please note that the customer will receive a tracking number to track the delivery of their order live. Sometimes, tracking updates may take a little time depending on the carrier.
It's important to note that not all delivery companies deliver on Saturdays and Sundays. If your order is placed on a Thursday, you will receive your delivery on Monday, or Tuesday at the latest.
Delays are to be expected after public holidays and during certain periods such as vacation periods.
Delivery costs
Delivery to :
- Belgium
- The Netherlands
- France
- Luxembourg
- Germany
- Greece
- Spain
- Denmark
- Suede
- Italy
Shipping costs are free for all purchases of 50 euros or more.
For purchases under 50 euros, a fee of 6€ will be charged to customers to contribute to transport and logistics costs.
Delivery outside Europe
For other European countries not listed above, please contact us by email to request shipping.
The cost of delivery for countries outside Europe is €19 excluding VAT.
Warranty and Returns
The customer benefits from a warranty on our products. Any problem must be reported to us within a maximum of 7 days from the delivery date to benefit from the warranty. After this period, we will not be able to replace the product.
For any returns, please write us an email at info@dr-kush.be . We will provide you with all the necessary information to return your item.